AI Usage Policy

Version: 1.2
Effective Date: July 2026

1. Purpose

This policy explains how BIGRIYO designs, develops, and uses Artificial Intelligence (AI) across its repair service platform. It ensures AI is used responsibly, securely, and transparently while protecting the privacy and rights of customers and service professionals.

2. Scope

Voice-to-text booking
AI service provider matching
Personalized service recommendations
Custom promotional offers
Seasonal service suggestions
AI chatbot support
Smart worker dispatch
DIY helpdesk assistance
Language translation and text-to-speech

3. Guiding Principles

Human oversight over AI decisions
Transparency when AI is used
Data privacy and security
Fair and unbiased recommendations
Compliance with Nepal's privacy laws

4. Acceptable Use

AI may be used to:

Recommend services
Match customers with professionals
Provide chatbot assistance
Translate and transcribe content

AI must not be used to:

Make irreversible decisions without human review
Discriminate against users or service providers
Provide medical or legal advice
Use customer data beyond its intended purpose

5. AI Features

Voice-to-Text Booking
Smart Service Matching
Personalized Recommendations
Custom Offers
Seasonal Recommendations
AI Booking Chatbot
Worker Dispatch
DIY Helpdesk
Multilingual Communication

6. Human Oversight

Important decisions such as account suspension, payment processing, and worker deactivation always require human review.

7. Data Privacy

BIGRIYO protects personal information in accordance with Nepal's privacy laws. Voice recordings, location data, and personal information are processed securely and only for the intended purpose.